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Hardware Warranty = one year from purchase (two years in Europe); Software Warranty = 90 days. Please note you must mail in your warranty card as soon as possible after the time of purchase. A copy of your original purchase receipt will be required should you need to return your product for repair under warranty. [more...]
Yes, providing you or the person buying your hardware submits all the customer information for both parties (Seller and Buyer) including name, address, phone number, e-mail address and product serial number, as well as a copy of the original purchase receipt form the Dealer, using the Canopus Hardware Product Ownership Transfer Form. The warranty period continues from the original purchase date, however it does not cover missing cables, manuals etc. [more...]
Yes, so long as the Seller or Buyer submits the Canopus Hardware Product Ownership Transfer Form and registers the product online in a Canopus User Account. (Note that this may not apply to some third-party bundled software.)
Set up a Canopus User Account and register your product(s). Then log in, whenever you wish, and view a list of the Downloads available to you (note log-in is required each time you return to the Canopus Web site).
Yes. If you already have a Canopus User Account, simply log in to view a list of the Demos available to you. If you do not yet have one, please take a few moments to set up a new Canopus User Account. You do not need to own any of our products to have a Canopus User Account, and you can rest assured that your personal information will never be sold or passed on to third parties without your consent.
Please contact your nearest Technical Support team via telephone or e-mail; they will be more than happy to help you. If you have a Canopus User Account, the quickest way to contact your Canopus Technical Support team is to log in and choose Contact Canopus. If you are not logged in and/or do not want to establish a Canopus User Account at this time, the Contact Canopus link will take you to the main Contact page, from which you can select the Canopus Sales Office nearest you to view Contact information for your team.
Please contact your Canopus Technical Support team via telephone or e-mail; they will be more than happy to help you. If you have a Canopus User Account, the quickest way to contact your Canopus Technical Support team is to log in and choose Contact Canopus. If you are not logged in and/or do not want to establish a Canopus User Account at this time, the Contact Canopus link will take you to the main Contact page, from which you can select the Canopus Sales Office nearest you to view Contact information for your team.
The Thomson Grass Valley Forum is a place where product owners (entry-level to professional) and the general public may engage in discussions covering our range of EDIUS and ADVC product lines. While some sections of the forum are publicly viewable without registration, you must register to access the entire list of sections and to participate.
While technical questions are permitted and encouraged, the forum is not an official means of obtaining Technical Support. If you require direct assistance, please use the links provided to contact Canopus Technical Support, either by telephone or via the Webmail Form.
You must register to become a forum member to fully participate in the Thomson Grass Valley Forum. The forum is managed separately from Canopus User Accounts — you must go through a separate registration process to participate.
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